Shipping

Re: Canada Post Strike

We have begun using alternative carriers (Purolator, UPS, FedEx, CanPar). Rates are live and come directly from the carriers. PO boxes are not eligible for delivery during this time. 

Free Shipping Offer

AB / BC/ Sk	Orders of $100+ - Free Shipping on us
MB / ON /QC	Orders of $125+ -Free Shipping on us
USA	Orders of $125+ -Free Shipping on us

 (Note price thresholds are after discounts, excluding taxes) 

Standard Shipping Rates 

Our shipping rates are based on volumetric weight and destination, and come directly from the carrier which is usually Canada Post. The address of the shipment is required by the carrier in order to calculate the shipping rate. We do not charge fees for handling or packaging materials.

Approximate Delivery Times (Expedited) Canada

AB/SK: 1-3 days*
BC/MB:  up to 5 days*
ON/QC: up to 4-7 days*
NB/NS/PEI/NL/NWT/YT/NU: up to 10 days*

*Business days only / excludes weekends and holidays

Packages ship from St. Albert / Edmonton AB. Destinations closer to the Edmonton area mean delivery times on the low end of the delivery times given. Allow extra time for deliveries to non-major centres, P.O Box addresses, and remote locations. For more information on shipping and to track your packages, visit www.canadapost.ca.

Delivery To USA

We will fulfill and ship your order within 1-3 business days. Please add another 3-8 days for delivery.

The tracking information you will receive is your best estimate for total shipping time.

International Shipping

We do not currently ship outside of Canada and the U.S. 

Order Processing Times

Orders will be processed within one to three business days. (Excludes weekends and holidays). The carriers typically receive our orders by 4pm MST.

Address Errors and Redirecting an Order

Please make sure your shipping address is correct— You are responsible for additional shipping charges that occur as a result of submitting your order with an incorrect or incomplete address.

Returning an Order

Please send us a note through our contact page with the particulars of your order. You are responsible for return shipping fees. Once the item is returned to us, we will refund your order minus the original shipping fees.

What happens if my package is stolen?

It is always frustrating when a package goes awry. Once your items are shipped however, we are not liable if it is lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier for more information.